Returns and exchange Policy [or refunds, only if applicable]

Welcome to Vasangini. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 7 Day Returns for Exchange. Buy with confidence and Enjoy a great Shopping experience at Vasangini!

Items that can be returned for an exchange within timeline of receiving must follow the criteria as below:

  • Faulty items, missing, damaged/broken upon arrival.
  • Items received in the incorrect size or different color. Please be informed color shade may vary from the listing due to various technical reasons and photography purposes.
  • Customers are required to prepare a Parcel Opening Video, once they received their item (before opening parcel), just in-case.
    During any sort of discrepancy, this is to ensure smooth proceedings for the Return or Exchange of the item, including any account based credits, or adjustments. And in order to maintain transparency across Channels or Sources.
    It can then be shared over email or Whatsapp provided on Contact us page.
  • Upon looking at and approval, team shall guide customers and procced further accordingly.
  • In the unlikely event that there is an issue with your Product(s), as above, please notify us within 24 hours or day end (whichever is earlier), from the time your product(s) has been delivered to you. Once You have reported the issue via email or contact us form, Our customer service team will contact you within two Working Days.
  • Returns or Refunds are not applicable for items that are On-Sale, with any promotional-offer, Pre-Ordered, Back-Ordered, Made-to-Order or In-exchange of the ordered item.

Tips for Parcel opening video (required):

Keep your Mobile or Camera still while shooting.
First of all, please take a close-up of affixed Label (To and From addresses), alongwith the Tracking ID or AWB number.
Then rotate the parcel in all directions (360 degree, with camera at one-place)
Then open or tear the outer-cover or poly-bag of the parcel along the sealed area, with your bare-hands. (Please do NOT use Sharp objects like Scissor, so as to avoid damage of the item)
Shoot until you take out the item/s and checked properly.

Remember to put in Airplane mode (if using mobile) before starting the shoot, so as not to get interrupted in-between.
Unclear, incomplete, Broken or disrupted shoot (joined later-on), won't help either way.

Important to note, parcel opening video recreated after the parcel has already been opened earlier, is not acceptable and shall be rejected. 

You may require to ship back Unwashed, unworn and unused item(s) that have not met your expectation within 2 days of receiving.

Please be noted that color of the items may slightly vary depending upon lighting conditions, different screen types, and various other technical reasons.

Free or discounted items:

If your order is eligible to get any other item for FREE or with some Offer or Auto-Add on Checkout, you may receive the Free or Offer item in some different color or design (other than the order) due to high demand. However, Item type shall be similar. It shall be shipped separately and later-on, and No claim shall be entertained.
Orders with Free or separate offer item are not eligible for Return or Refund.
If at all your original ordered item (with which you are getting any item as Free or offers), is eligible for Return then, the Free item cannot be returned or refunded for. And actual price with shipping of Free or offer item shall be deducted accordingly.

Returns shall not be accepted in the following conditions:

  • Items outside the guideline warranty or mentioned time-frame.
  • Washed, worn, used, damaged, or misused items.
  • Returns or Refunds are not applicable for items that are On-Sale, with any promotional-offer, Pre-Ordered, Back-Ordered, Made-to-Order or In-exchange of the ordered item.
  • And if does not follow or meet any of the above and follow up requirements. 

Returns Not Accepted for Personal Preference

Returns, refunds, or exchanges will not be accepted for reasons based solely on personal preference or subjective expectations, including but not limited to:

  • Customer does not like the fabric.
  • Customer expected the material to be thicker, softer, heavier, or less transparent.
  • Customer expected richer, darker, brighter, or more saturated colors.
  • Customer expected different print intensity, texture, sheen, or finish.
  • Customer believes the product looks different from photographs despite matching the listed specifications and product description.

Customers are encouraged to carefully review all product photographs, descriptions, fabric details, measurements, and specifications before placing an order.

Customers are encouraged to contact our Customer Support team prior to purchase if they require clarification regarding fabric composition, transparency, texture, color variations, print appearance, or any other product attributes. Failure to seek clarification before purchase shall not constitute grounds for return or refund where the product received matches the description and specifications provided in the listing.

Product Appearance & Photography Disclaimer

We make every effort to display our products as accurately as possible through photographs, descriptions, and specifications. However, customers acknowledge that slight differences between product images and the actual product may occur due to factors including but not limited to:

  • Professional photography, studio lighting, camera settings, image processing, and styling.
  • Fabric draping, folding, layering, and presentation techniques used during photography.
  • Differences in monitor, mobile device, screen resolution, brightness, color calibration, and display settings.
  • Natural characteristics of fabrics, including transparency, texture, weave density, softness, sheen, weight, and print appearance.
  • Variations in ambient lighting and viewing conditions.

Due to fabric draping, layering, photography settings, screen calibration, and individual viewing conditions, slight variations in color depth, print appearance, texture visibility, and fabric transparency may occur. Such variations do not constitute a manufacturing defect or incorrect item.

For lightweight, semi-transparent, sheer, linen, cotton, linen-cotton, georgette, chiffon, organza, viscose, and similar fabrics, the appearance of opacity, color depth, print intensity, and texture may vary depending on whether the fabric is viewed as a single layer or multiple overlapping layers.

Such variations are considered normal characteristics of the product and do not constitute defects, manufacturing faults, misrepresentation, or grounds for return, refund, exchange, chargeback, or claim that the item is materially different from the product listing.

Returns or refunds will only be considered where the product is genuinely defective, damaged during transit, materially different from the stated specifications, or where an incorrect item has been shipped.

Returns Process:

Please carefully follow our return process to minimize any delays:

  • If your item is returnable (see above), please email to our support center sales@vasangini.com stating your:
    • Order number
    • SKU number or product name or URL
    • Valid Reason for return
  • Our customer service team will respond to your request within 24-48 hours and provide you Return details with our return address.
  • Please return the item according to our instructions that stated in email and send us return proof in the form of the tracking number and a valid return receipt.
  • Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. Any payment gateway fees will be deducted or adjusted during processing of refund.

Return Shipping Costs:

  • All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
  • Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method (trackable) that is available.

Refunds:
You can request for cancellation with refund on orders, in case you want to cancel the order within first 4 hours or day end (whichever earlier) after placing the order, with valid reason.

For that you can email us via Contact us page.

Please contact our Support Center for further help. We will do our very best to help you.