Refunds and Return Policy

Welcome to Vasangini. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 7 Day Returns guarantee. Buy with confidence and Enjoy a great Shopping experience at Vasangini!

Items that can be returned/refunded or exchanged within timeline of receiving must follow the criteria as below:

  • Faulty items damaged/broken upon arrival.
  • Customers are required to prepare a Parcel Opening Video, once they received their item (before opening parcel), just in-case.
    During any sort of discrepancy, this is to ensure smooth proceedings for the Return or Exchange of the item. And in order to maintain transparency across Channels or Sources.
    It can then be shared over email or Whatsapp provided on Contact us page.
  • Items received in the incorrect size/color.

You may require to ship back Unwashed, unworn and unused item(s) that have not met your expectation within 2 days of receiving.
Please be noted that color of the items may slightly vary depending upon lighting conditions, different screen types, and various other technical reasons.

Returns shall not be accepted in the following conditions:

  • Items outside the guideline warranty or mentioned time-frame.
  • Washed, worn, used, damaged, or misused items.
  • And if does not follow or meet above requirements. 

Refunds are Returns are not applicable for items that are On-Sale, Pre-Ordered, Back-Ordered or In-exchange of the ordered item.

Returns Process:

Please carefully follow our return process to minimize any delays:

  • If your item is returnable (see above), please email to our support center stating your:
    • Order number
    • SKU number or product name or URL
    • Reason for return
  • Our customer service team will respond to your request within 24-48 hours and provide you Return details with our return address.
  • Please return the item according to our instructions that stated in email and send us return proof in the form of the tracking number and a valid return receipt.
  • Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. Any payment gateway fees will be deducted or adjusted during processing of refund.

Return Shipping Costs:

  • All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
  • Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method (trackable) that is available.

Please contact our Support Center for further help. We will do our very best to help you.